CACHE RELATED ISSUES

Category: Knowledgebase

Cache-related issues on SFI tend to appear when login sessions do not terminate properly.  In an event you get a "sessions expired" window, you can do the following:- 1. Clear all browser caches.     ...

I HAVE REGISTERED BUT I HAVE NOT RECEIVED AN ACTIVATION EMAIL

Category: Knowledgebase

Please check the Junk or Spam folder if the email isn't in your Inbox. Otherwise raise a ticket and the support team will assist.

I HAVE SUBMITTED MY REGISTRATION DETAILS BUT I AM UNABLE TO LOGIN

Category: Knowledgebase

Look out for the activation email in your spam or junk folder and click on the activation link. One must activate their account to be able to log in. For any issues, kindly contact our support team

I AM UNABLE TO RESET MY PASSWORD

Category: Knowledgebase

Check that you have activated your account by clicking on the activation email sent to your registration email address. Be sure to check the spam folder as they often end up here, then click on the au...